Shipping Policy:
We ship customer orders on Monday, Wednesday and Friday except weekends and holidays. We deliver worldwide and it will get delivered within 4 to 6 days, if you are unable to place order please DM to our mail we will share the quotation accordingly. Confirmed orders will be dispatched on next working day. If we face delay at shipper end then we dispatch on next shipping day mentioned above.
Order confirmation and Tracking details:
After placing the order, we will send the confirmation mail mentioning the order details. Once we dispatched your order, we will notify you tracking details in another mail for easy tracking.
Customer Care:
Any queries, suggestions, feedback and concerns with respect to your order. Please contact us through email contact@dclays.com, or DMs. we will get back at the earliest.
Refund Policy:
All orders are packed with extra care we use stretch film and bubble wrap to avoid the damage. We don’t refund if the package gets damaged or broken during transit. If you found any items missing then please share the unboxing video we will arrange to send the refund after investigation within 3 to 5 working days.In case of any refunds approved by us, it will take 10 to 12 days for the refund to get reflected into your account.
Return Policy:
Please be available to collect the parcel at the time of delivery if the package is missed by dropping in post box or kept somewhere due to non-availability, then we are not responsible for that. Return orders are accepted but the shipping charges to be paid by the customers. Upon receipt of Return orders from customers we will dispatch the replacement order within 3 to 5 working days.
Customs Regulations:
You will receive the package at the address and under the name you provide when placing the order. Additionally, in the event of any taxes being payable in your country (Destination Country) upon the package’s arrival, you agree to pay them as the recipient. If you refuse to do so, please note that the payment for the package and the order will not be refunded. Therefore, you acknowledge that you are aware of your country’s customs regulations.
Products Conditions:
All products are mined naturally and non-toxic natural clay. Due to climatic conditions, mining from place to place, region to region the taste, color and texture varies naturally. So, we don’t take responsibility for natural occurring.
Terms & Conditions
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